Who we are
MyDuka is a point-of-sale, stock and back-office service for shops, bars, restaurants and hotels in Kenya. It is a product of Juggernaut Prime Company ("we", "us"). These terms are between the business that registers ("you") and Juggernaut Prime Company.
Your account
The person who registers becomes the Owner. You sign in with your email and a password, or with your Google account. We never see or store your Google password.
You decide who else gets access, and what they can do. You are responsible for what the people you add do in your business, and for removing people who have left.
Your data
Your products, sales, customers, suppliers and staff records belong to your business. We keep them to run the service and we do not sell them.
You can export your data at any time from Settings. If you close your business account we keep your records for 90 days so you can still recover them, then delete them, except where Kenyan tax law requires us to keep invoices.
Payments and M-Pesa
We match M-Pesa payments to sales using the till, paybill or Pochi number you connect. We never hold your money: customers pay you directly. You are responsible for the accuracy of the numbers you enter.
Taxes
Receipts and invoices show the KRA PIN and VAT rate you set. You remain responsible for your tax returns and for your eTIMS obligations.
Using the till offline
A paired till keeps selling during an internet outage and syncs when it reconnects. Sales are saved on the device until they sync, so keep it charged and do not clear the browser data on it.
Fair use
Do not use the service to break the law, to attack it, or to access another business's data. We may suspend an account that does.
Changes and contact
If we change these terms in a way that matters, we will tell the Owner by email at least 14 days before. Questions: help@myduka.store or WhatsApp +254 115 082 806.
See also the Privacy policy.